Return-Path: <nifl-4eff@literacy.nifl.gov> Received: from literacy (localhost [127.0.0.1]) by literacy.nifl.gov (8.10.2/8.10.2) with SMTP id i74Gbd114481; Wed, 4 Aug 2004 12:37:39 -0400 (EDT) Date: Wed, 4 Aug 2004 12:37:39 -0400 (EDT) Message-Id: <s110d6ae.019@mailgate.lagcc.cuny.edu> Errors-To: listowner@literacy.nifl.gov Reply-To: nifl-4eff@literacy.nifl.gov Originator: nifl-4eff@literacy.nifl.gov Sender: nifl-4eff@literacy.nifl.gov Precedence: bulk From: "Melinda Thomsen" <mthomsen@lagcc.cuny.edu> To: Multiple recipients of list <nifl-4eff@literacy.nifl.gov> Subject: [NIFL-4EFF:2796] Customer Service Skills X-Listprocessor-Version: 6.0c -- ListProcessor by Anastasios Kotsikonas Content-Transfer-Encoding: 7bit Content-Type: text/plain; charset=US-ASCII X-Mailer: Novell GroupWise Internet Agent 6.5.1 Status: O Content-Length: 3106 Lines: 93 We are starting up a Customer Service Skills course for ESOL students. I am looking for curriculum that would be appropriate and with a focus (naturally) on EFF standards. The students are intermediate level, BEST / NYS levels 4,5 & 6. Thanks very much for your help Melinda Thomsen Vocational ESOL Instructor Center for Immigrant Education and Training LaGuardia Community College New York >>> MWPotts2001@aol.com 7/29/2004 8:03:56 PM >>> Colleagues, This is a cross-posting from the AAACE list. The discussion has been focused on the public understanding of literacy. Regie Stites is the author of this post. All the Best, Meta Potts, Moderator 4-EFF List Glen Allen, VA In a recent posting, John Comings notes that: "NCSALL research that is still in progress is providing some tentative findings that indicate that: for some of our students our programs can help them increase their literacy skills as measured by standardized tests but for others we can help them expand and broaden their reading practices. That is, we can help them use their existing skills to more effectively, or even begin to, accomplish literacy tasks that are important to them." John goes on to suggest further exploration of the question of whether two types of services might be needed: one type "builds literacy skills" and "might be better organized around a components-based skill building curriculum" and another type "builds capacity to accomplish (literacy) tasks" and "might be better organized around an EFF-like curriculum." The NCSALL research that John describes will undoubtedly have important implications for adult literacy services, but I think the distinction that John makes between a "skill building curriculum" and an "EFF-like curriculum" needs some clarification. Over the past several years, the EFF Assessment Consortium and the EFF Reading Project have worked very hard to integrate evidence-based research on the teaching of reading (including "component-based skill building") into our guidance for standards-based teaching and assessment on the EFF Standard Read With Understanding. The aim of EFF is to integrate the teaching of skills with the application of those skills to real world tasks. The best "EFF-like curriculum" for reading that I can envision balances a purposeful and contextualized approach to reading instruction and assessment with research-based strategies for skill building in alphabetics, fluency, vocabulary, and text comprehension. For more information on teaching and assessment on EFF Standards, see the EFF Teaching/Learning Toolkit at http://eff.cls.utk.edu/toolkit/ and the EFF Assessment Resource Collection at http://eff.cls.utk.edu/assessment/ More detailed information on the EFF Reading Project can be found on the Web at http://www.nifl.gov/partnershipforreading/family/eff/effrp.html Regie Stites, Ph.D. Program Manager, Literacy and Lifelong Learning Program Center for Education Policy SRI International 333 Ravenswood Avenue Menlo Park, CA 94025 ph (650) 859-3768 fax (650) 859-3375 regie.stites@sri.com
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